Choosing the Best Uniform Company

Compare now, avoid potential issues later

You know that work uniforms enhance your business image, promote your business, and are a great benefit for employees… and you want to choose the best uniform company. But how do you know which is the top uniform supplier? Should you go with the largest uniform company? Or would a smaller, local uniform vendor be better to meet your employee workwear needs?

With UniFirst, you get the best of both worlds. We're a nationwide supplier with more than 225 locally operated service facilities throughout the U.S. and Canada. That means we're close by and ready to handle all your uniforming needs.

Here's a useful list of questions to consider when comparing uniform suppliers:

 

UniFirst
Alternate
Supplier
Is there an absolute service guarantee?
Is there language in the contract that allows you to cancel in the event of poor performance? And do they give you a Service Promise which spells out exactly what will be delivered… or you don't pay?
Yes, box is checked
No, box is not checked

Does the supplier make the majority of shirts and pants used in their Uniform Rental Programs themselves?
Are special value-added features built-in, like banded, stand-up collars on shirts and double-strength seams in pants?
Yes, box is checked
No, box is not checked

Are their garments made and assembled in North America?
Do they rely on skilled workers like UniFirst does at its company owned ISO 9001:2008 certified manufacturing plants?
Yes, box is checked
No, box is not checked

Will the rental garments be cleaned and finished locally?
Are you sure your clothing won't be processed at a remote facility hundreds of miles away?
Yes, box is checked
No, box is not checked

Do you have an open invitation to visit the suppliers' facilities?
Will you be welcomed on a personal tour to meet all the people who'll be working to ensure your service satisfaction?
Yes, box is checked
No, box is not checked

Will you receive an easy-to-read weekly invoice that shows exactly what you're paying for and breaks charges out by product and by individual wearer?
Will everything be clear and understandable so you'll know immediately whether you're getting what you pay for?
Yes, box is checked
No, box is not checked

Does the supplier professionally press every shirt?
Will all your shirts be individually pressed to give you that sharp, crisp look at no additional charge?
Yes, box is checked
No, box is not checked

Can you get size exchanges when you need them?
Can you be sure that unexpected charges won't creep in?
Yes, box is checked
No, box is not checked


Does the supplier have local stockrooms supplementing the most modern central distribution facilities?
Will you be assured of “next delivery” outfitting of new employees in standard garments?
Yes, box is checked
No, box is not checked

Will clothing be repaired without your having to ask?
Is there an automatic mending system that ensures you don't have to constantly request repairs?
Yes, box is checked
No, box is not checked

Does the supplier have a formal Goodwill System that calls for one-on-one visits with you to check on service performance?
And will you be asked to actually rate the supplier on your level of satisfaction?
Yes, box is checked
No, box is not checked

Are postage-paid “How Are We Doing” cards provided for direct feedback to the suppliers' executive management?
Can you be assured that Senior Executives will review your feedback, even the CEO if deemed necessary?
Yes, box is checked
No, box is not checked

Is there a dedicated local “Customer Service Representative” ready to take your call anytime there's a problem or question?
And will the supplier guarantee 24-hour action response?
Yes, box is checked
No, box is not checked

Do supplier employees have an opportunity to participate in stock ownership, so they feel an increased responsibility for ensuring your satisfaction?
Are service staff members empowered to take corrective action whenever necessary?
Yes, box is checked
No, box is not checked

Is the Route Sales Representative who'll be visiting you each week paid on a commission basis, where customer satisfaction leads to a personal financial benefit?
Does the average tenure of Route Sales Representatives exceed 9 years, showing a true professional commitment to service?
Yes, box is checked
No, box is not checked

Will the supplier provide you with a product catalog and website of clothing and accessories for your purchasing convenience?
Are you offered hundreds of direct purchase clothing and accessory options to supplement your Uniform Rental Service Program?
Yes, box is checked
No, box is not checked

Is the supplier a respected industry innovator?
Are they a technology leader in garment manufacturing, service systems and networks, wastewater systems, clothing tracking systems, garment monitoring systems, and more? Are you offered distinctive and proprietary clothing styles like UniWeave® lightweight shirts, Park Street® executive shirts, Breeze Weave® cool comfort shirts, SofTwill® uniform pants, and Armorex FR® protective garments?
Yes, box is checked
No, box is not checked
 

If you're considering another uniform supplier and answered “NO” to any of these questions, you may want to consider UniFirst instead. Give us a call so we can help answer any questions you have. We'd love the opportunity to show you first-hand what the UniFirst Difference is all about.

Learn more about The UniFirst Difference. Call (800) 455-7654.

 
 
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