Privacy

The UniFirst online privacy policy

UniFirst is strongly committed to protecting your privacy and providing a safe online experience for all our web shoppers. This Privacy Policy applies to information collected online through UniFirst.com and all National Accounts B2B eStores, which governs online data collection and usage by UniFirst. Please read the complete UniFirst Online Privacy Policy below and contact us at edisupport@unifirst.com if you have any questions.

Our Commitment to Privacy

UniFirst Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our business partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

Information We Collect

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information is collected on an aggregate basis as you browse the Web site.

Our web servers collect only the domain or "IP address" of visitors. The data is not shared with anyone other than UniFirst's affiliates and contractors who assist UniFirst efforts and who are bound to confidentiality.

Domain name information that we collect is not generally used to personally identify you and instead is aggregated to measure such things as the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site.

Personal Information

If you register on a UniFirst web store to make purchases certain personal information is required to fulfill your order. When you supply us with you personal information to order a product, the information you provide will be added to our customer master file. This allows us to process and fulfill your order. For example you would need to provide the following information:

  • Name
  • Mailing address, so the carrier can deliver
  • Email address, for order confirmation
  • Credit card number if you do not have A/R terms
  • Home and business phone number
  • Other personal information (i.e. mother's maiden name), so a password can be assigned to youAll of your personal information is user id and password protected.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How We Use the Information You Provide to Us

We use personal information for purposes of administering your account with UniFirst, providing customer service and making available other products and services to our customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. However, if you wish not to be notified of any new offers or new services please call us at 1.888.786.4347 or email cs@unifirst.com.

What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. We do not use cookies to store any of your personal or financial information on your computer. UniFirst recognizes that you have a choice to refuse cookies. If you wish to purchase you must accept the cookie so that we can securely process your order.

How We Use Information Collected from Cookies

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Secure Information Transmissions

When you send confidential personal credit card information to us on our Web site, secure server software, which we have licensed, encrypts all information you input before it is sent to us. We use a technology called Secure Socket Layer (SSL) that encrypts any data transmitted between you and UniFirst as long as the Web Browser you're using also supports SSL. All the most popular Browsers support SSL in recent versions. The information is scrambled en route and decoded once it reaches our Web site. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Credit Card Numbers or account numbers to us through an unsecured email.

How We Protect Your Information

We treat Information in a confidential manner. UniFirst employees are required to protect the confidentiality of Information. Employees may access Information only when there is an appropriate reason to do so, such as to administer or offer our products or services. We also maintain physical, electronic and procedural safeguards to protect Information; these safeguards comply with all applicable laws. Employees are required to comply with our established policies.

Evaluation of Information Protection Practices

Periodically, our operations and business practices are reviewed by our corporate auditing firm for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access

Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

Managing Your Personal Information

You may access your personal information that we collected online when you registered by: Login with your password, and change your personal information in your profile. Email Customer Service, and a CSR will make the changes for you. Call Customer Service, and a CSR will make the changes while you are on the phone.

Disclosure of Information to Outside Parties

We do not provide aggregate information about our customers or sales to any third parties, nor do we rent or sell such information to any third parties unless it is for the sole purpose of fulfilling a customer order. In order to ship and track merchandise, we may make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service.

For the purposes of Social Media usability and accessibility, we may allow third-party companies to collect certain anonymous information when you visit UniFirst websites. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.

Legally Compelled Disclosure of Information

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.